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Cancellation Policy

Cancellations

Cancellations must be immediately notified to us by email – please ensure you get an acknowledgement and get in touch if you do not hear from us within 24hrs to ensure that we received your email.

For bookings placed after January 9th 2021:

We recommend that you take out travel insurance to cover you for unforeseen circumstances which may cause you to cancel last minute.

The following Terms & Conditions apply:
  • More than 70 days before check-in - Full refund - Deposit (including any Balance of Deposit due).
  • 31 - 70 days before check-in - 50% of Accommodation Cost or Full Deposit (including any Balance of Deposit due), whichever is the greater.
  • Within 30 days of the scheduled check-in-time - No refund.

By making a full or deposit payment you are accepting these terms and conditions.

For transferred bookings made prior to August 1st 2020 and rebooked to stay in the future

If you booked for a stay prior to August 1st 2020 and rebooked to stay at a later date then unfortunately we cannot offer refunds under the Master Cancel conditions. Terms & Conditions prevailing at the time of your booking will apply:

  • Your deposit is non-refundable.
  • You may cancel prior to the balance being paid but lose your deposit. If the balance is not paid within 3 days of the due date, we will assume you no longer wish to stay and cancel your booking, offering it for resale retaining the deposit.
  • If you have paid your balance in full and wish to cancel this becomes non-refundable unless we are able to re-sell your booking. We will refund you the deposit amount of the replacement booking which may be less than you paid eg if the final letting price was discounted or only some of the days are re-let. There will also be an administration charge of £50 applied.

By making a full or deposit payment you are accepting these terms and conditions.

Payments are accepted by bank transfer or via our secure online booking system from debit card or credit cards.

Insurance Cover

There are many insurance companies who will offer cover for cancellation due to Covid-19. Further information can be found on the Which website:

Coronavirus travel insurance: who will cover me? – Which? News

COVID-19

Re-booking a later date

If you re-book your break for a later date due to a positive Covid test, the cost will be dependent upon the dates booked. There will be no additional admin charge for moving your dates unless you later cancel your new booking (subject to a maximum £50 cancellation fee).

Cancelling your holiday

If you decide to cancel your holiday up to 10 days before your arrival date due to a positive Covid-19 test, we will make all reasonable efforts to re-let your holiday dates. If we are successful, we will refund you in full. If we are not able to re-let those dates, unfortunately, we will not be able to offer a refund and you should seek reimbursement from your holiday insurance company.

For all bookings we would strongly recommend you taking out insurance. Which? have published a list of insurance companies offering cover that includes cancellation due to Covid. The link to there website can be found here. We cannot be held responsible for guests failing to seek adequate protection during these difficult times.

Becoming ill during your stay

The Government has issued guidance for holiday home owners:

Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest (and if appropriate their family) has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing. We would therefore ask that if you or one of your party become symptomatic, that you get in touch with us as soon as possible.

With the likelihood that further guests will be expected following your stay, we would ask that you vacate the property and return home as soon as possible so that a deep clean can be undertaken. In order to mitigate the risk to the housekeeper, as much time as possible will need to be left between you leaving and the housekeeper cleaning before the next guests are due to arrive. You should seek reimbursement from your insurance company for the curtailment of your holiday.